Sage 200 and CRM Version Support Update

Sage 200c 2015 will no longer be supported by Sage from October this year and Sage 200c 2016 will enter an “extended support” period at the same point.

Every year in Autumn, an older version of Sage 200c moves into ‘end of support’ status and another version enters a status of ‘extended support’. This is detailed in Sage’s support policy and is standard industry practice for technology companies.

In recent years Sage have adopted a lifecycle policy to formalise their procedure of withdrawing support for software versions that use technology that is no longer supported by the provider. An example of this is Microsoft Windows XP.

What does this mean?

This doesn’t mean the software will stop working and Smith Cooper will continue to support you as normal. The software can still be used, but Sage will withdraw their support, updates and upgrades in a phased approach. This will start with an initial year of extended support up to the formal end of support date. Extended support is a reduced service which excludes the following :

  • Developer Support is no longer provided
  • Legislative Updates are no longer provided provided by Sage to maintain legal / fiscal compliance.
  • Hot fixes / Bug fixes / Patches / Service packs for recognised defects or Microsoft Office compatibility are no longer provided
  • Defect log Is closed for the version
  • Ideas Hub Is closed for the version

Once full support is ended, Smith Cooper will no longer be supported by Sage in respect of your Sage200c software.

What Software Versions are affected and when?

Sage 200 2015 entered extended support on 01 October 2018. These versions will no longer be supported from 30 September 2019.

Sage 200 2016 enters extended support on 01 October 2019, with all support for this version ending on 30 September 2020. Full details of the change of service is outlined within our Resource Centre. All developer support for this version will end, when extended support begins.

From the 01 October 2019, Sage CRM 2017 R1, R2 & R3 will no longer be supported, after going into extended support in October 2018.

Sage CRM 2018 R1 enters extended support on 01 October 2019, with all support for this version ending on 30 September 2020.

What do I need to do?

When considering your upgrade options, you can check out Sage’s excellent guide to see the benefits and features that you will gain from upgrading to the latest version of Sage 200c. All new features added per version are listed.

The Smith Cooper team will be in touch shortly to discuss your options. However is you would like to contact us to discuss next steps or are not currently a Smith Cooper Sage 200 customer, please so not hesitate to contact us on 01332 587515 or sagesales@smithcooper.co.uk

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