Supporting your Sage 200 software is our business. If you've got questions, we've got the answers!
The smooth running of your Sage system is a key part in ensuring the continuity of your business and its processes. The Sage support team at Smith Cooper understand how complex some business processes can be and the frustration they cause when they don’t work properly.
Our multi-award-winning support team is staffed by accredited Sage technicians, qualified accountants and Microsoft Certified Consultants. Meaning that whatever you call about, we have the skills to resolve the issue. This includes Sage 200, Sage Intacct, Sage 50 and all associated products (Sicon, Draycir, Eureka, EPOS etc).
Whilst we have an escalation process for severe faults (e.g. system down) we DO NOT operate a call back facility.
When you call our support desk, you will always speak directly to a support consultant on your first call.
If we need to dial into your PC, we have software that will enable us to connect with your system so you can demonstrate the issue and we can resolve it for you as quickly as possible.
In the event that our clients like our service we always ask that they tell their peers or business associates.
In the rare event that they don’t, we ask that they tell our Directors in the first instance so we can constantly self-evaluate and improve our offering still further.
Support contracts normally relate to a one year period and have no cap or additional charges based on usage. We are, of course, happy to discuss long term contracts as required. Also, monthly interest-free payments are available as standard and our rates are highly competitive.
Sage 200 Support Transfer & Renewal Quotation Requests
If your Sage 200 annual support is currently being provided by another Sage partner and you would like to review your support options or perhaps just get a “second opinion”, please feel free to log your details on our contact form or give us a call. We would be delighted to discuss your Sage 200 system and/or support options, help with any questions you may have and will always respond by return.
Give our support team a call on 01332 587515 or email them on firstname.lastname@example.org
Why work with Smith Cooper System Partners?
The Good Guys to Deal With
Our business is built on long lasting, mutually beneficial business relationships. We provide quality service and solutions that work for our clients in the short, medium, and long term.
All our staff are fully accredited in the full range of the Sage 200 Suite and we will never sell you any third party add-on that our staff are not trained to deliver and support directly.
Book a FREE on-site visit to discuss how sage can help scale your business.
Call 01332 587515, email us or enquire online today