Customer service is the life blood of any business, your team need the right information at their fingertips
Customer Service is the lifeblood of any business. In order for you to manage and resolve your customer queries and issues efficiently and effectively, you will need key data from all parts of your business at the finger tips of your customer services representatives.
However, don’t think that the customer service department is the only touch point in your company which influences you customers opinion on your companies service. Whether the customer query goes into Accounts, Sales or direct to Customer Service your users need useful information at their finger tips. Smith Cooper offer a variety of solutions to help on this area.