Supporting your Sage software is our business

The smooth running of your Sage system is a key part in ensuring the continuity of your business and its processes. The Sage support team at Smith Cooper understand how complex some business processes can be and the frustration they cause when they don’t work properly.

Our Multi Award winning Support team (we have won the Sage Circle of Excellence award for customer service and are the current Sage 200 Business Partner of the year for the Midlands Region) is staffed by accredited Sage technicians, qualified accountants and Microsoft Certified Consultants. This means whatever you call about, we have the skills to resolve the issue. This includes Sage 200, Sage 50 and all associated products (Draycir, Eureka, Sicon etc).

“At Smith Cooper we understand the nature of Sage and Accounting software support. Thus when you call our support desk, you will always speak directly to a support consultant, first call.”

At Smith Cooper we understand the nature of Sage and Accounting software support. Thus we know that when you call us you will normally be in the middle of a process, transaction or a print routine that isn’t working.

Thus, whilst we have an escalation process for severe faults (e.g. system down) we do NOT operate a call back facility. Thus when you call our support desk, you will always speak directly to a support consultant, first call. If we need to dial in to your PC, we have software on this website that will enable us to connect with your system so you can demonstrate the issue and we can resolve it for you as quickly as possible.

In the event that our clients like our service we always ask that they tell their peers or business associates. In the rare event that they don’t, we ask that they tell our Directors in the first instance so we can constantly self-evaluate and improve our offering still further.

Support contracts normally relate to a one year period and have no cap or additional charges based on usage. We are, of course, happy to discuss longer term contracts as required. Monthly interest free payments are available as standard and our rates are highly competitive.

How do I back up with Sage 200?

Unless you have access to the SQL database and are familiar with SQL Server Management Studio, we would always recommend giving us a call to assist you with a backup to ensure that it goes through smoothly.

Why is Sage 200 Export to Excel Not Working?

This can be for a number of reasons that we may need to investigate but there a couple of things for you to look out for.

Check that Business Intelligence is not enabled on your pc. There are some versions of Sage 200 where BI and Excel clash, so disabling BI temporarily can allow Export to Excel to work.

It may be that the version of your Excel is not compatible with your version of Sage. Give us a call or email detailing the version numbers of both and we can let you know.

How do I Reconcile a Bank in Sage?

Head to the Cash Book Ledger. Select the Bank account you wish to reconcile – there is a Bank reconciliation across the top menu. Click this, enter the closing balance of your statements and match off the transactions.

For more in depth instructions, please do give us a ring

How do I view previous reconciliations on Sage 200?

If you Amend the Cashbook Account or click on Account Enquiry, you can see previous statement balances and dates. You cannot see the full list of which transactions make up that balance so it is a good idea to save a copy of the Reconciliation report at the point that you run it.

Can you Undo a Bank Reconciliation on Sage?

Yes. There is an Unreconcile Transactions option in the menu. This will take the current statement balance and take off the balance of the transactions you select to unreconcile. This will perform the unreconciliation at the date you are running it.

How do I Amend a Posted Invoice on Sage 200?

There is very little that you can change for a posted invoice in Sage 200 other than Due Date, Customer Address or Customer Order Number. It is recommended to reverse the transaction with a Credit Note and re-enter the Invoice correctly

How do I Print Remittance Advice on Sage 200?

Remittances can only be printed when performing the Generate Payments routine in Period End Routines. For more detailed instructions on generating supplier payments with remittances, please contact the support desk

Why does my user say I am accessing something in Sage 200 that I am not?

This will be a disconnected login. These can occur if the network has dropped on the computer, or you have crashed with a screen open. In the cog icon in the top right corner of Sage is the ‘User Login Status’ option, where you can clear off any Disconnected Logins for yourself and other users.

Why don’t my Aged reports match my Trial Balance in Sage 200?

Make sure that allocation dates are in the correct periods i.e. you are not allocating a payment against an invoice for an date earlier than that  of the transaction.

Check for any manual journals to the Control account that may not show on the Sales/Purchase Ledger

Make sure that any Foreign Revaluations have been accounted for.

Identify the last time it balanced – this will give you a starting point to work from as you may find that otherwise you have to compare all transactions that have gone into Sage 200!

If the issue remains, please get in touch with as much information as you can and we will help you to find the differences.

My Sage 200 crashes when I click on a List view – how can I stop this?

Close Sage 200 if you have not been kicked out already.

You need to rename a file – depending on the version of Sage you are in, this will be in either

C:\Users\YOUR USER NAME\AppData\Roaming\Sage 200

Or

C:\Users\YOUR USER NAME\AppData\Local\Sage\Sage200\Desktop

The Sage.MMS.Desktop.Common.Resources.dll should be renamed to Sage.MMS.Desktop.Common.ResourcesOLD.dll

Open Sage.

Support Transfer & Renewal Quotation Requests

If your Sage 200 annual support is currently being provided by another Sage partner and you would like to review your support options or perhaps just get a “second opinion”, please feel free to log your details on our contact form or give us a call. We would be delighted to discuss your Sage 200 system and/or support options, help with any questions you may have and will always respond by return.

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Can I please just say a massive thanks to your team for all their help with our Sage 200 & CRM upgrade. I think my decision to change suppliers has been proven to be a great move this week, and my management have also commented as such.

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