Smith Cooper On-Site Consultancy Service Update

As lockdown restrictions continue to be eased by the government, many businesses are making plans to start the journey back to normality in the coming weeks. As such we are starting to see an increase in the requests for our Sage consultancy services.

Over the last few months, we have proven that almost all Sage 200 consultancy service tasks, that have traditionally been carried out on-site, can be completed remotely.

We have adapted our processes and embraced tools such as Microsoft Teams to maintain ‘face to face’ communications with customers and colleagues.

Despite the success we’ve had in adopting these new processes, we do appreciate that this is not always the best option in ensuring the high standard of service that you would associate with Smith Cooper.

Moving forward…

We will now work with you, our customers, on a project by project basis. From this, we will be able to consider the re-commencement of on-site visits to where they are most required or we believe it is essential for the project.

Some tasks have no requirement for our on-site presence and therefore will not be offered as such. This includes (but is not restricted to) tasks such as Report and Layout creation, Data work and general Troubleshooting.

Although we can accommodate other tasks remotely, there are some services which benefit greatly from an on-site presence and face to face interaction. These include tasks such as Scoping, Training, Large installs, and Go Live Support.

We are committed to ensuring our customers and our employees are able to work safely and in line with all up-to-date guidelines.
Nothing is more important than the safety and wellbeing of our customers and employees, which is why all our consultants are being issued with ‘Essential Safety Packs’ containing face masks, disposable gloves, wipes and hand sanitiser.

You can access our full onsite policy document here.

While our staff continue to work from home, our award-winning Sage Support Service is still operating as normal.
As you may know, we do not operate a call back facility so you can be sure that, even during this unusual time, there will always be someone on the other end of the line to assist you!

Also, don’t forget that our YouTube channel is full of helpful Sage 200 support videos and handy tutorials!

If you have any questions about our Sage Support or Consultancy Services please don’t hesitate to contact us on 01332 959008 or via the contact form.